Customer Complaints

Dear customers,

According to the 10th article of Law on Consumer Protection (NN nr 41/14), we inform you that complaint with which you express your dissatisfaction about provided service can be submitted in written form to the office manager. The receipt of the complaint will be confirmed in writing form without postponement. The complaint can also be submitted by the post-service on the address:

Crovado d.o.o. turistička agencija

Alojzija Stepinca 1, 10 290 Zaprešić

or by following e-mail address: jozo@crovado.com

Reply to your written complaint will be given in written latest 15 days form the complaint receipt.